WHSmith is now the home of the Post Office in 82 towns and cities across the UK. With locations from Torquay to Fort William and Folkestone to Swansea there is likely to be a WHSmith store with a Post Office counter not far from you.

The WHSmith Post Office offers a new and vibrant environment where first class customer service is vital. Our commitment to our customers is to continue to provide the quality of service and product information expected of both WHSmith and the Post Office.

The Post Office at WHSmith offers a wide range of opportunities to new staff who have had previous retail and/or customer service experience and who are looking for something different. Previous Post Office experience is an advantage but is not essential as full Post Office counter training will be provided.

The Roles

WHSmith Post Offices offer the following career opportunities:

Post Office Manager

The role of the Post Office Manager is to manage and lead the team to ensure that the profitability of the Post Office is maximised through driving sales opportunities & exceeding customer satisfaction expectations. The Manager is required to operate their Post Office efficiently and to manage loss within the set policies, including compliance and security measures.

Post Office Assistant Manager

The role of the Post Office Assistant Manager is to support the Post Office Manager in ensuring the efficient & effective running of the Post Office and satisfying customer expectations. The Assistant Manager is also required to maximise sales opportunities across the team & to ensure all “back office” and security processes and standards are complied with in order to minimise any losses.

Post Office Sales Assistants

The key responsibility of the Post Office Sales Assistant is to provide exceptional Customer Service in order to maximise sales. Sales Assistants are required to deal with all customers whilst demonstrating excellent product knowledge through appropriate selling conversations. Sales Assistants are also required to contribute to secure working practices & ensure compliance with all security measures at all times.

The locations of our WHSmith Post Offices are as follows: